Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice—and then pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 30 days of the course, the customer will have the option of retaking the course at no charge, applying prepaid tuition fees against another course attendance, receiving a full refund of any course tuition paid or cancellation of any unpaid invoices for that course.
The course tuition fee is due and payable before the course start date. The course tuition fee includes instruction, course materials, and the use of software, computers and other technical hardware as appropriate to the course. The course tuition fee does not include accommodation, meals, travel or any other expenses that may be incurred by our customers.
We welcome the enrolment of a qualified substitute in an enrolee’s place, provided the customer notifies us in writing before the first day of the course. 100% of any prepaid course tuition fees will be credited against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount programme for which he or she is not otherwise qualified.
Cancellations or transfers may be made for a full refund, and without any penalty, no later than three weeks before the first day of the course or within seven days after enrolment. Otherwise, 50% of the course fee will be due and payable.
For courses requiring pre-course reading packs, cancellation fees will be applicable upon the customer’s receipt of the pre-course reading pack. In the event of timely cancellation or transfer, if the course fee has been paid, the payment may be applied against the fees for another course or a full refund may be requested.
Cancellations or transfers may be made for a full refund, and without any penalty, no later than 1 week before the first day of the course or within seven days after enrolment. Otherwise, 50% of the course fee will be due and payable; if the delegate is refused VISA into the UK.
The course tuition fee for on-site courses is due and payable before the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least four weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than four weeks before the scheduled start of the course is subject to a 20% of course fee cancellation/rescheduling fee.
We are committed to assisting course participants with disabilities. Upon written request from a participant’s employer, at least two weeks before the start of the course, we will reserve a special space or seat in the classroom and/or additional facilities as needed to assist any participant with disabilities or other special needs, as far as it is practical to do so. This may include an additional set of course materials for an Auxiliary Aide at no additional cost. The employer of the participant is responsible for all other costs of any necessary accommodation, including Auxiliary Aides. Please contact OIS at least two weeks before the start of the course so that we can arrange for the additional facilities as required.
The customer agrees that all course participants will abide by security measures in effect at the course location.
At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them. Changes in course locations, course dates, or postponement of courses will not extend a Training Voucher or Training Passport.
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Omega Intelligent Solutions Limited. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Omega Intelligent Solutions.
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between of Omega Intelligent Solutions and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Omega Intelligent Solutions. of Omega Intelligent Solutions acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement shall be governed by and interpreted in accordance with English Law.