Claims management

Designed to develop a practical working knowledge of the handling and management of claims, this two course covers commercial and personal lines.

Benefits

•           Gain an understanding of the effective management of claims
•           Share experiences with other claims representatives
•           Obtain knowledge on current problems facing claims personnel

Who should attend?

Anybody who has ambitions to be a mentor, supervisor or manager in the claims environment or anybody who has recently arrived in any of these positions or has to handle claims, risk analysis & management as part of their job. This course will be of benefit to people who are working in an insurance company, an intermediary's office or who are managing their own claims & risk.

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This intensive course gives delegates a comprehensive introduction to the world of risk management. The course outlines the important issues surrounding risk management and seeks to improve knowledge and understanding of the many factors that might increase an organisation's exposure to risk.

Benefits

At the end of the course you will have:

• Gained an insight into risk management
• Obtained knowledge from an experienced risk manager
• Gained an understanding of the growing challenges facing the risk manager.

Who should attend?

Anyone working within, or has a wish to gain specialist knowledge of risk management.

• What is risk management?
• What is the need for a risk manager in the present day business environment?
• What is the role of a risk manager?
• Health and Safety issues
• detecting risk
• risk analysis techniques
• obtaining data & statistical analysis
• risk mapping
• maximum or probable loss analysis
• hazard and operability studies
• Risk retention - incentives for this strategy
•  Risk financing - threats and opportunities

• Business continuity strategies
• The future of the discipline of risk management
• Growing challenges facing risk management.

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(A)    INTERNATIONAL CONVENTIONS RELATING TO MARITIME TRANSPORTATION INCLUDING THE CABOTAGE ACT.

• Arbitration & Legal Procedure
• Arrests
• Carriage of Goods & Passengers
• Collision
• General Average
• Law of the Sea
• Liens & Mortgages
• Limitation of Liability
• Pollution & Environment
• Port State Control
• Safety at Sea
• Salvage
• Seafarers
• Treaty Ratifications & Status
• Treaty Databases & Directories

(B)    EMERGING ISSUES IN PIRACY AND SECURITY (ISM & ISPS CODES)
Piracy at sea has plagued maritime commerce throughout the history of human civilization.  There have been a substantial number of pirate attacks in the last several years.  the rise of modern piracy has had important implications for both merchant shippers and insurance underwriters. Insurance premiums have increased ten-fold because of the rampant piracy off the Somali coast.  Despite the effect piracy has on security & trade, the words "piracy" and "pirates" have no consistent definitions when used as legal terminology.  The course discusses the emerging issues in piracy and security

(C)    UNDERWRITING OF MARINE HULL/MACHINERY INCLUDING P & I
Marine Cargo;
Marine Liabilities (including: Shipbuilders, Depot/Terminal/Warehouse/Harbour/Jetty Owners/Operators

(D)    ANALYSIS OF INSTITUTE TIME CLAUSES (I.T.C. HULLS); AND INSTITUTE CARGO CLAUSES A, B & C .

• Navigation
• Craft Risks
• Continuation
• Breach of Warranty   
• Termination
• Assignment
• Perils
• Pollution
• Freight Collision
• Sistership
• General Average and Salvage
• Franchise

(E)    CLAIMS MANAGEMENT (SUBROGATION, INTERNATIONAL MARITIME SALVAGE, GENERAL AVERAGE).
Marine claims can arise at any given location at any time during the course of transit. In such a case it is difficult to contact the policy issuing office immediately & immediate survey is almost always needed. Thus in the case of a marine loss the insured can get a surveyor deputed from the nearest office immediately in case of a domestic transit loss. In case of transit loss in an overseas consignment the settling agent of the insurance company as mentioned on the face of the certificate should be contacted for assessing & settling the loss there & then.

(F)    THE CONVERGENCE POINT OF MARINE HULL & MACHINERY ANDENERGY INSURANCE
Marine Hull insurance covers nearly everything that floats and moves, starting with rowing boat to huge ocean going tankers. Besides that, hull underwriters will not hesitate to insure non-propelled objects, which may occasionally move such as floating docks, buoys, trans-shipment barges and even floating hotels. Furthermore we can say that vessels under conversion or construction are also dealt with by marine hull underwriters.

In fact, there are many uniform conditions around the world and many alternatives how to insure your beloved ship, but let us outline the most widely known insurance covers:

• Hull & Machinery (H&M)
• Disbursements, Freight, Increased Value (IV)
• Loss of Hire (LOH)
• Mortgagees' Interest Insurance (MII)
• Builders' Risks